Info
Returns & Exchanges
Changed your mind? It happens. Here is how we handle it.
01
30 days, no drama
Anything ordered from this store can be returned or exchanged within 30 days of delivery, in its original condition. Sorry things didn't work out — we'll make it easy.
02
How to start
Write to hello@ovig-pilates.com with your order number and we'll send a prepaid return label within one working day.
03
Apparatus returns
For reformers, towers, chairs and barrels, our technicians collect and disassemble at a time that suits you. No boxes to find, no lifting to do.
04
Exchanges & refunds
Exchanges ship the day your return scans. Refunds land on your original payment method within 5 business days. Circle points from returned orders are adjusted automatically.